Find answers to your questions about industrial automation, instrumentation, control systems, and process automation at TopLine.ae. Our FAQs page provides insights into our services, solutions, and how we can optimize your business operations with advanced technology.
Frequently Ask & Question (FAQs)
How can I choose the right signal converter ?
We advise to review the datasheet to understand the specification if it matches with your requirement. Otherwise let us know by email to help you to select suitable product.
Do you supply ATEX approved Temperature Sensors ?
Yes, we supply ATEX approved (Intrinsically Safe, Exd) temperature sensors. We can help to get temperature sensor Manufactured as per your design and requirement.
How can I protect my PLC cards from lightening and surges ?
We recommend to use isolator in between your expensive PLC cards and field instruments for better accuracy and protection of PLC cards.
What's the best way to avoid walkie-Talkie noise issue?
Please use signal Isolator or isolated signal repeated to filter the noise generated by a walkie talkie.
Do you offer tech support and repair services?
Yes, we provide tech support and repair services for a variety of devices. Replacement and Repairs under warranty shall be free.
Do you offer online shopping and delivery services?
Yes, we provide convenient online shopping options, and our delivery service allows you to order required products from the comfort of your office or home. Simply browse our online store, place your order, and have it delivered to your doorstep.
Do you offer warranty on your products ?
Yes, we offer warranty on our products. The warranty of the products is up to 5 years depending upon the manufacturer of the products. The warranty range of the product is from 1-5 years for peace of mind.
How can I provide feedback or suggest products for your store?
We welcome your feedback and suggestions! You can share your thoughts with us through our website, customer service, or suggestion boxes in the email. Your input helps us improve our services and ensures we meet the needs of our valued customers.
What are your Shipping Types?
Standard Shipping: Our default option for shipping is Standard Shipping, which ensures reliable delivery within a reasonable timeframe.Expedited Shipping: Need your items sooner? Opt for Expedited Shipping at checkout for quicker delivery. Express Shipping: For urgent orders, we provide Express Shipping, guaranteeing the fastest delivery possible. Free Shipping: Enjoy complimentary shipping on eligible orders. Look out for the ‘Free Shipping’ label on qualifying items. Local Pickup: If you’re local to our store, you can select the Local Pickup option during checkout to collect your order in person, saving on shipping costs.
Lead Times
Standard: 5-7 business days Expedited: 2-3 business days Express: 1-2 business days Free Shipping: Same as Standard Local Pickup: Immediate during business hours.
Did not find your answer in FAQs?
If you are not able to find answers of your queries, feel free to get in touch with us by clicking on Contact Us.
